Legal

Privacy Policy

Last updated: August 22, 2026

1. Our Commitment to Privacy

Pain5.ca respects the privacy of visitors and patients and seeks to handle personal information responsibly and in accordance with applicable privacy requirements.

2. Information Collected Through This Website

Information we may collect through this website includes:

Contact details voluntarily submitted, such as your name, email address and telephone number.
Appointment inquiries and the general reason for contacting us.
Technical information such as browser and device information.
Cookies and analytics information, where used.

3. Health Information

Do not submit detailed personal health information through the general website contact form unless specifically directed to an approved secure system.

Clinical information, where required, should be collected through the appropriate secure clinical system or process rather than this website.

4. How Information May Be Used

Information submitted through this website may be used to:

Respond to inquiries.
Coordinate requested services.
Administer appointments.
Operate and improve the website.
Comply with applicable legal and professional obligations.

5. Clinical Records

Clinical records created by a treating physician are maintained under the responsibility of the appropriate physician or other lawful custodian in accordance with applicable professional, legal, privacy and record-retention obligations. Website inquiries are not a substitute for the secure clinical record.

6. Service Providers

Appropriately contracted technology, communications, payment or administrative service providers may process information where necessary to operate Pain5.ca.

7. Cookies and Analytics

Cookies are small text files placed on your device that help websites function and, where used, help us understand how the website is used. Where legally or technically appropriate, a cookie-consent mechanism may be implemented.

8. Information Security

Reasonable administrative, technical and organizational safeguards are used to protect information submitted to Pain5.ca. No method of transmission or storage can be guaranteed to be completely secure.

9. Retention

Information is retained only as required for legitimate operational, professional or legal purposes, subject to applicable record-retention requirements.

10. Access and Correction

You may contact Pain5.ca regarding access to or correction of your information, subject to applicable limitations.

11. External Links

This website may link to external websites, including other brands in the Pain5.ca network. External websites have their own privacy practices, and this policy does not apply to them.

12. Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. The date at the top of this page reflects the most recent update.